Description

Conflict Resolution & Strategic Negotiation

Duration: 8 HOURS (4 DAYS)
Format: Live Online via Zoom

Equip yourself with the essential skills to manage workplace conflicts and negotiate effectively in high-pressure environments. This practical, scenario-based course focuses on assertive communication, conflict de-escalation, and strategic negotiation techniques tailored for modern professionals.

Participants will engage in immersive simulations and guided exercises to build confidence and refine their approach in handling disagreements, whether in-person, over email, or during team meetings.

 What You’ll Learn:

• Assertive communication strategies for resolving conflicts

• De-escalation techniques to manage emotional or tense situations

• Structured approaches for planning and executing professional negotiations

• Etiquette for emails and meetings during conflict situations

 Activities & Practice:

•  Real-life conflict resolution simulations

•  Guided mock negotiations with feedback from instructors

•  Professional email drafting and etiquette refinement

Ideal for professionals, managers, team leads, and HR personnel looking to enhance their ability to resolve disputes and negotiate solutions with confidence, clarity, and professionalism.